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You passed the MMC Certified Enrollment Coach™ Final Certification Exam.
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Question 1 of 70
Which mindset best reflects the MMC Enrollment Coach role?
Question 2 of 70
MMC’s mission is to:
Question 3 of 70
Which of the following is NOT one of MMC’s core values?
Question 4 of 70
A prospect is frustrated, financially stressed, and working nights and weekends just to survive. Which response best reflects the Doctor Frame?
Question 5 of 70
What is the primary purpose of RMAF?
Question 6 of 70
Which situation would make Booking Beast the BEST recommendation?
Question 7 of 70
MMC teaches that we sell:
Question 8 of 70
A prospect has already watched the webinar and booked a call. What should you assume before the conversation begins?
Question 9 of 70
When we describe prospects as “patients seeking a prescription,” what principle does this reinforce?
Question 10 of 70
A prospect has the financial ability to invest but consistently demonstrates that they’re unwilling to engage in the discovery process or be coached, despite your genuine care and sincere attempts to help. What should you do as the MMC Enrollment Coach?
Question 11 of 70
You’re about to join a Zoom call with a prospective client. According to the Doctor Frame, what is the BEST way to prepare yourself before clicking “Join Meeting”?
Question 12 of 70
Which statement BEST reflects the Doctor Frame?
Question 13 of 70
Which of the following is the BEST example of staying in the Doctor Frame during a call?
Question 14 of 70
Which belief helps an Enrollment Coach remain unattached to the outcome of a call?
Question 15 of 70
What is the biggest mistake new Enrollment Coaches make when following the IRUSS framework?
Question 16 of 70
A prospect answers your rapport question with short, business-like responses. What should you do?
Question 17 of 70
Why do we tell prospects that if we don’t believe we can help them, we’ll be the first to advise them to pass?
Question 18 of 70
After asking, “What’s not working right now?” the prospect gives a brief answer and stops talking. What should you do next?
Question 19 of 70
What is the PRIMARY purpose of rapport at the beginning of a sales call?
Question 20 of 70
Which statement BEST describes the purpose of the Pre-Frame?
Question 21 of 70
A prospect says, “Business has just been kind of slow lately.” What should you do NEXT?
Question 22 of 70
Why is the Uncover stage considered the heart of the sales call?
Question 23 of 70
A prospect tells you they’re earning less than they were three years ago. What’s your primary objective at this point?
Question 24 of 70
After gathering the facts about a prospect’s current business, what should you do next?
Question 25 of 70
Which statement BEST reflects the Doctor Frame?
Question 26 of 70
Why does the Doctor Frame build trust?
Question 27 of 70
During Uncover, which mistake most often prevents prospects from reaching Defiant Resolve?
Question 28 of 70
A prospect has clearly described their problem, but they haven’t yet expressed how it’s affecting them emotionally. What should you do next?
Question 29 of 70
A prospect says, “I’m just tired.” What’s your BEST next response?
Question 30 of 70
A prospect says they’ve already tried coaching, Facebook ads, and buying leads—but nothing has produced lasting results. Why is this an important part of the Uncover process?
Question 31 of 70
The prospect gives a short answer. What’s next?
Question 32 of 70
Why is it important to explore how the prospect’s problem is affecting their loved ones?
Question 33 of 70
A prospect says, “I’ve been working nights and weekends for years, and nothing seems to change.” What’s the BEST next question?
Question 34 of 70
You’ve completed a thorough Uncover and the prospect says, “This sounds exactly like what I need.” What should you do NEXT?
Question 35 of 70
Before recommending the program, what is your primary objective during the Size-up stage?
Question 36 of 70
A prospect seems highly motivated but tells you their spouse makes all significant financial decisions and isn’t on the call. What should you do?
Question 37 of 70
During the Size-up, which FOUR areas should every Enrollment Coach evaluate before prescribing a solution?
Question 38 of 70
You’re evaluating whether a prospect is decisive. Which response gives you the strongest evidence that they are?
Question 39 of 70
A prospect responds to nearly every suggestion with, “Yeah… but I’ve already tried that” or “my market is different.” Which trait should concern you most?
Question 40 of 70
A prospect says, “Money is tight, but I’ll find a way if this is truly the answer.” Which trait are they demonstrating?
Question 41 of 70
A prospect has a large client database, compelling big dream and decision-making authority. Before recommending the program, what must you still determine?
Question 42 of 70
Which statement BEST reflects the Doctor Frame during the Size-up?
Question 43 of 70
Which mistake is MOST likely to cause an Enrollment Coach to enroll the wrong client?
Question 44 of 70
You’ve just invited the prospect to become a client. What’s your next step?
Question 45 of 70
While presenting the program, the prospect asks detailed questions about specific coaching calls and deliverables. What should you do?
Question 46 of 70
Before discussing the investment, what should you do?
Question 47 of 70
You ask, “On a scale of 1 to 10, how certain are you this will work for you if you work it?” The prospect answers, “About a 7.” What should you do?
Question 48 of 70
A prospect starts asking detailed implementation questions before you’ve presented the investment. What should you do?
Question 49 of 70
Before revealing the investment, why should you first anchor the value of the outcome?
Question 50 of 70
A prospect says, “That sounds expensive.” Before assuming it’s a money problem, what should you consider?
Question 51 of 70
After presenting the preferred payment options, what’s the best way to ask for the decision?
Question 52 of 70
A prospect genuinely wants the program but doesn’t have enough cash available today. Assuming certainty is high, what should you do first?
Question 53 of 70
What is the FIRST step in the Universal Objection Handling Framework?
Question 54 of 70
A prospect says, “I need to think about it.” Before responding, what should you do first?
Question 55 of 70
Why is isolating the objection so important?
Question 56 of 70
After successfully reframing an objection, what should you do immediately?
Question 57 of 70
A prospect says, “I need to talk to my spouse.” What’s your FIRST step?
Question 58 of 70
A prospect says, “I feel pressured.” According to the training, where is the pressure actually coming from?
Question 59 of 70
A prospect says, “I’ve tried programs like this before and they didn’t work.” What’s the key message you want to communicate?
Question 60 of 70
A prospect continues resisting after you’ve appreciated, isolated, and addressed their objection. According to the training, what should you do next?
Question 61 of 70
A prospect raises an objection immediately after you present the investment. According to the Universal Objection Handling Framework, what should you avoid doing FIRST?
Question 62 of 70
When using Feel, Felt, Found, what is the purpose of saying, “That’s exactly why…”?
Question 63 of 70
A prospect says, “I appreciate everything you’ve shared, but I’ve done coaching programs in the past and none of them have worked for me.” According to the training, what is your FIRST objective?
Question 64 of 70
After a prospect enrolls, what is the PRIMARY purpose of the Button Down?
Question 65 of 70
After you’ve successfully addressed an objection, what is the BIGGEST mistake an Enrollment Coach can make?
Question 66 of 70
A prospect says, “If my spouse agrees, I’m in.” After confirming that’s the only remaining concern, what should you do NEXT?
Question 67 of 70
After addressing a prospect’s objection, which question BEST demonstrates a Sharp Angle Close?
Question 68 of 70
Why do we use a Sharp Angle Close immediately after addressing an objection?
Question 69 of 70
A prospect says, “Everything you’ve shown me makes sense, but I still don’t feel ready.” According to the training, which technique is designed to lovingly confront indecision by bringing the prospect back to the truth they’ve already shared?
Question 70 of 70
After completing Come to Jesus the prospect tells you, “I can afford it, I just don’t feel comfortable making a decision today” According to the training, which objection handling technique is specifically designed to help them step into the person they want to become?